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9 things smart people do after they screw up at work 2020
careerpoint-solutions.com
1. Sit tight and plan to deal with it
The worst possible thing you can do at the worst possible moment is leave in a huff or cloud of embarrassment. Try to calm down and continue or regain your train of thought, or at the very least excuse yourself before leaving the room. Take measured steps and ask if you can continue the discussion later, or tomorrow. You will not be at your best logic in the midst of a fight-or-flight response.
2. Assess the situation
First, take stock of the potential professional carnage. Did you really mess up as badly as you think you did? Ask a trusted colleague or mentor to walk through the situation again- it might not be as bad as you think. If it turns out not to be entirely awful, follow up the next day.
3. Add the personal touch
When possible, try to reschedule another meeting. Pick up the phone so you can immediately smooth over any potential awkwardness, or send a polite but conversational email or DM suggesting you meet again to clarify some issues. Be friendly. Be genuinely humble if you did goof in some way, but explain in no uncertain terms that while you might have messed up a point or two, overall you can fix whatever needs repairing. And then leave it at that. Fussing too much will further erode your counterpart’s confidence that you can do what you promised. And it probably goes without saying, but if you promise to fix something, you should do just that.
4. Learn from your mistakes
Okay. You goofed. Who doesn’t? Hopefully, it isn’t a regular thing.
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Once you realize that you messed up, it’s time to ‘fess up as well, says Steven Grant, VP of Operations for Energy Solutions Direct. “Owning your mistake is the best way to ‘heal’ a situation,”
Instead of running flat-out to try to correct everyone else’s perceptions, instead step back and consider what you could do better next time, especially when it comes to a failed pitch or business deal.
“While it is of course important to try and ‘save’ the deal, it is typically much more important for you to understand WHY the pitch went so poorly and learn from these mistakes, says Grant.
“A bad pitch is one thing, a life-time of bad pitches is quite another.”
5. Give it time
Pay attention to the cues given by the person or corporation you’ve wronged, because even in professional settings, people heal at different rates.
“Oftentimes, it is better to try and salvage immediately, however, sometimes it is best to let yourself and other party(ies) step back from the situation and revisit,” Grant says.
And in case you’re wondering how long you have to apologize or rectify a situation, unless there was a specific deadline, there really is no time limit on apology and “sometimes it takes a relatively, significant amount of time to repair a relationship” says Grant.
6. Take the high road
Even if you have no hope of ever working with someone — even your boss– again, you should probably apologize and in person if possible. Grant says “You should always do what is right, regardless of what you THINK the future holds. However, if you have already apologized twice, this should be enough and “over-apologizing” can simply annoy the person.”
7. Use a wingman or wingwoman
Despite what they’ve always said, you know that your parents probably did have a favorite. If you’ve managed to irk your boss but still know that your pitch has great merit, consider backing away and asking a trusted colleague or project partner to plead your case or at least re-pitch. Include your name and contact information on the pitch or deck, but make it clear that you’ve learned your lesson. In this way, your ideas and creativity will still take center stage, even if you spent the early part of the project with your foot planted firmly in your mouth.
8. Put yourself in their shoes and think of the big picture
And if you’re on the receiving end of the goof of the century, try to remember what it’s like to be on the other side of the equation.
“If someone messes up a pitch yet I know has a willingness to learn, I will coach him on what he did right, what he did wrong, let him take a day to regroup and try it again,” Grant says.
9. Let it gooooo
No matter how sincere your apology or clever your repair plan is, there are going to be people who choose to rebuff your efforts or completely lose faith in you. Sometimes the best business move is to realize that you can’t change their minds and just move on graciously.
姿勢決定你是誰
Your Body Language Shapes Who You Are
Michelle McQuaid
In the heat of conversation have you ever found your mouth going dry, your palms starting to sweat and your brain struggling to put together two simple sentences? Completely deserted of confidence, perhaps you were left feeling powerless and full of self-doubt. And it was only hours later you came up with the perfect insight, the witty comeback or the cutting retort you knew the moment required.
Let’s face it, when it comes to confidence sometimes you probably have it … and sometimes it probably completely deserts you. And while it seems we all have moments of feeling like we’re about to be discovered as the impostors we fear we are, Professor Amy Cuddy at Harvard Business School has found that by simply expanding your body you can feel more confident, less anxious and self-absorbed, and generally more positive.
If this sounds too good to be true, we highly recommend this TED Talk where she explains her research and shares the small two minute intervention you can use to improve your confidence. You might also find this article challenging some of these findings interesting, and Amy’s response.
What Will You Learn?
[2:04] Researchers have found we make sweeping judgments about others from their body language. And those judgments can predict really meaningful life outcomes like who we hire or promote, or who we ask out on a date.
[3:37] The nonverbal expressions of power is about expanding and opening up – you make yourself big, you stretch out, and you take up space. Consider the winner of a race crossing the finish line, their arms go up in the V and their chin is slightly lifted.
[4:55] When you feel powerless you do exactly the opposite. You close up. You make yourself small. You don’t want to bump into the person next to you. Women are much more likely to do this kind of thing than men. Women feel chronically less powerful than men.
[7:57] Powerful people tend to be more assertive and more confident, more optimistic. They actually feel they’re going to win even at games of chance. They also tend to be able to think more abstractly. They take more risks. Their testosterone levels are higher and their cortisol levels are lower than people with less power. Lower cortisol indicates they are not as reactive to stress.
[9:37] Amy’s research has found that adopting a high-power pose for two minutes can give people a feeling of power and confidence, by increasing their testosterone levels and lowering their cortisol levels.
[15:35] Amy suggests by adopting a power pose of confidence you can ‘fake it till you make it’. Do it enough times until you internalize it and become it.
What Can You Try?
How can you start expanding your body? Amy suggests trying:
A two-minute power pose like Wonder Woman (we find this best done in a bathroom stall or somewhere private).
Taking the time for a full starfish stretch in bed when you wake up in the morning.
Keep your shoulders back and your chest open when presenting and sitting in meetings.
Set posture reminders for yourself to spread out.
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