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快樂上班族

Ways you can be happier at work, according to career experts

Natalia Lusinski  businessinsider.com

1. Put your professional development first

Like many experiences in life, being happy at work all starts with how you mentally view your job and the people you work with. Put your professional development first — happiness at work is knowing you can grow and learn in your company. Professional development can be anything from taking classes to knowing how to become a good manager.

2. Figure out what truly motivates you

Many individuals are unhappy at work because they haven't tapped into what fundamentally motivates them — they lack a sense of meaningfulness in their job or connectedness with their team.

So, think deeply about how you define enjoyment, success, and fulfillment, and see how that relates to what you do at work. Perhaps there's a disconnect between what really motivates you and how you relate to either the projects you engage in or the teams you're involved with.

3. Conduct an energy audit and make changes accordingly

For the next three days, write down all your tasks at work and beyond, and note whether each one drains you or fills your cup. Include both intentional activities and unintentional diversions (i.e., procrastination or getting caught up in emails).

After three days, review your balance sheet. Ask yourself if there are any changes you can make to do less of what drains you and more of what enlivens you.

4. Take 10-to-15-minute breaks

Take 10-15 minutes for yourself — whether it's meditation, taking a walk, stretching, listening to music, or tuning into Brain FM. Allowing yourself more "you" time can help you feel more grounded and excited about work, as well as less stressed.

5. Remind yourself of why you like working there

Remind yourself of why you looked forward to working at your job in the first place. Most of the time, we are super excited to get started at a new job, but over time, as stress piles up, we lose sight of what was exciting about it in the first place.

6. Build your network

Some of the deepest relationships in our lives are formed at work. We need friends, mentors, advisors, and advocates to bounce ideas off of, to ask for expert advice, to brainstorm, to cheer us up, help us find solutions, and to vent and/or celebrate with at the end of the week.

By building your network, I mean develop meaningful relationships with people you admire and respect, who support you in your career growth and care about your happiness, and who you will support equally in return.

7. Limit time with negative coworkers

Some people will complain about work and gossip at the office, but never leave. So, limit time with negative coworkers. Spend time with the people who are positive and moving up. Those are the relationships to cultivate, because they will benefit you in the future.

 

不良客服

Top 10 Examples of Poor Customer Service

by Rick A. Conlow

Why is customer service that poor? One reason is that the customers have become accustomed to poor service. Few companies stand out, mediocre service is rampant. Customers don’t necessarily demand more; they are numb to poor service. Walmart is a key example. They are consistently rated poor in all categories but have one of the biggest companies in the world. Second, many companies treat employees as commodities, especially during challenging economic times. Companies have little loyalty to employees and employees have little loyalty to them and their customers. A third consideration is that many companies and people don’t really value delivering better service. They do just enough to get by. They don’t get very good service as customers so why give it to others?

How bad is it? The American Customer Satisfaction Institute at the Ross Business School at the University of Michigan rates some 240 companies across 34 industries on a monthly basis. These ratings are more about the customer service provided by employees than it is the quality of the product. The average rating is 76.5. If you were a professor grading papers that would be at best a C grade. The airline industry has a 67 average which is awful. Retail is rated 78 or a C average. Most companies are poor to average. That’s the state of the art in customer service. As far back as 1982 Tom Peters and Bob Waterman published a book called In Search of Excellence which talked about the importance of high quality service. Companies have spent billions to try to improve. Most of it made little impact.

What does poor service look like? Since you are a customer, too, you know the specifics. Here are the top ten for your review:

    Lack of manners

    Rude discourteous behavior

    Long waits on the phone

    Long waits in line

    Lack of knowledge of the product or policy

    Lack of follow-through

    Not resolving a complaint

    Unresponsive technology or not knowing how to use it

    Can’t get a hold of a real person

    Unfulfilled promises, lies and other deceptions