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聯航事件/顧客服務
United Airlines passenger violently dragged off overbooked flight
Chinapost By Nova Safo, AFP
The incident occurred Sunday on a United Express flight bound for Louisville, Kentucky, from Chicago. United Express flights are operated by one of eight regional airlines which partner with United.
The airline said it had asked for volunteers to give up their seats on the flight, and police were called after one passenger refused to leave the plane.
Smartphone video posted online showed three Chicago Department of Aviation police officers struggling with a seated middle-aged man.
The man started to scream as he is dragged off while other passengers looked on — some recording the event with their phones.
One passenger can be heard yelling, "Oh my God, look at what you did to him!"
The episode ignited social media outrage, with "United" a trending term on Twitter, Facebook and Google.
The Chicago Department of Aviation said Monday evening in a statement that the incident "was not in accordance with our standard operating procedure and the actions of the aviation security officer are obviously not condoned by the Department."
"That officer has been placed on leave effective today pending a thorough review of the situation," the statement said.
It was another example of bad press and negative social media coverage for United, after an incident in late March when two teenage girls were prevented from boarding a flight in Denver because they were wearing leggings.
The airline defended its action, saying the girls were flying on passes that required them to abide by a dress code in return for free or discounted travel.
In Sunday's incident, United told U.S. media that it had asked for volunteers to leave the overbooked plane.
"One customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate," United spokesman Charlie Hobart was quoted by the Chicago Tribune newspaper as saying.
Tyler Bridges, who posted video of Sunday's incident on Twitter, wrote: "not a good way to treat a Doctor trying to get to work because they overbooked."
He described passenger reaction on the plane as "disturbed."
"Kids were crying," he said.
Bridges also wrote that the man appeared bloodied after his encounter with law enforcement and posted video showing him later running back on the plane, repeatedly saying, "I have to go home." The man appeared to be pacing and disoriented.
Q:
What are your opinion about this incident?
Did the security officers have the right to do that?
Would you give up your seat on the flight if you the passenger?
What do you think the air flight service?
How to deal with difficult customers?
What are the best customer service examples?
“ The girls were flying on passes that required them to abide by a dress code in return for free or discounted travel.”
In your opinion, should passengers have to abide by a dress code when boarding on an airplane?
正面自我對話
Steps to Positive Self Talk | PickTheBrain |
Most of us are in constant mental chatter. We talk to ourselves all day long and, unfortunately, this self talk is frequently negative. Often it is tainted with guilt about our past or anxiety about our future. This negativity can destroy any seed of hope that we may otherwise have in striving for our dreams.
Our actions are inspired by our thoughts. If we can change the way we think, we can begin to change the actions we take. It is human nature to seek personal growth; whether financially, emotionally, physically or spiritually. Practicing positive self talk can help us set in motion actions that will bring us greater rewards.
Eliminate Internal Negative Chatter
The first step is one of awareness. It will be hard to make a change to positive thinking without being acutely intimate with the thoughts that run through your mind. Recently, I was amazed to discover deep buried emotions from negative thoughts that I had for fewer than 10 minutes. Without awareness, I would have carried the hurt and anger inside. Awareness helped me to bring them out to the open for me to deal with.
Undoubtedly it will not be easy to make a switch if you have a long history or negative self talk. Your talk became negative over the years due to various factors. For instance, if your first grade teacher repeatedly told you that you were “stupid”, you might believe it to be truly the case. You would find that your inner chatter would often be filled with talk of “I am so slow” and “it is so hard to learn”. If you constantly tell yourself such negative stories, your actions are going to reflect your low self esteem. It will be difficult to get very far if you are always putting yourself down.
A common negative talk involves telling yourself “I can’t”. When you say to yourself “I can’t” or “it is too difficult”, you are creating a resistance. Having such a mental block will prevent you from achieving a task you could otherwise succeed at.
Replace Negative Influences with Positive Ones
It is important that you identify external negative factors in your life which may be holding your thoughts hostage. For instance, your mental state can become toxic by being around friends who are negative. If you are not vigilant enough, you will start to adopt their thoughts as your own. Hence, be alert to what your negative influences are. If they come from certain friends, limit your exposure to them as much as you can. Refrain from discussing your plans with people who will be unsupportive of your dreams and goals.
Instead surround yourself with thoughts and actions from people who will empower you.
From being uninspired and de-motivated, you will begin to feel uplifted and driven to greater self growth. The positive energy that they vibrate will start affecting the self talk that you engage in as well.
Focus on Enjoyable Moments
It is much easier to have a positive attitude if you focus on the enjoyable moments in life rather than the difficult ones. While there will inevitably be challenges, you need to remember that life consists of ups and downs and the good times are forged through the bad.
Q:
How to have positive self talk?
Is your self talk frequently negative?
How positive self talk can help us?
How to eliminate internal negative talk?
What to do when someone putting you down?
What are the factors that blocking will prevent you from achieving a task?
How to focus on enjoyable moments?
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