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Good
News
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蟬聲 鳥鳴
健行賞景 轉換一下心情
來吧! 跟說吧!英文讀書會好友們 一起健行聚餐
時間: 10月6日
星期日 早上9:00
交通: 專車載您至山上 新埔捷運出口5號旁等候 自行搭車者 請永寧站出口等候
地點: 挑戰土城火燄山 芭蕉公主借芭蕉扇 預計中午12:30至Jason家
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討論流程:
Session1. 沒有禮貌
Session2.新聞討論: 關說/竊聽/化武/貓熊
沒有禮貌
Have Americans Forgotten Their Manners?
People can be rude and it appears rude people are on the rise.
After a surge of goodwill among fellow Americans following the Sept. 11 attacks, manner experts and others have observed a marked drop in courtesy. At a post-Thanksgiving sale last week, for example, Florida shoppers trampled a woman and rendered her unconscious in their rush to a Wal-Mart sale, while in Louisiana, video captured a shoving match between shoppers.
One survey commissioned from ORC International by Lenox, a gift company, confirms an increase in such brusque behavior. The survey found more than one-third of 1,000 people polled rate the manners of Americans as poor. That's nearly a 50 percent jump from 2002 and a 65 percent drop from results of the same poll in 2001.
Of course, none of these rude people include ourselves — or so we believe. Most Americans rate their own manners as … well, quite excellent.
And therein lies the rub, say etiquette instructors.
"Etiquette is not just about what fork to use," said Sandra Morisset, a professional etiquette trainer in New York City. "It's all about your self awareness and treating others with respect. If you're not aware of your behavior, that's a problem."
Economy, Parents, Tech to Blame?
Why do we behave the way we do? Ask a dozen people and you'll get a dozen answers from hard times to bad parenting to too much technology. All seem to point to a "me" focused society.
Among accounts solicited from ABCNEWS.com readers, many blame bad behavior on new generations. "Young people believe they are "entitled" to almost anything," says Donna Dickerson of Tampa, Fla.
Others say people have become rude because they're too focused on money: "With the economy the way it is, employment low, and greed high, it seems that people forget what life is all about," says Jacqueline Simmons of Overland Park, Kan.
Some place blame on parents. "Many parents teach their children to avoid being bullied by speaking what's on their mind," says Vanessa Robinson, a schoolteacher from Newark, Del. "But unfortunately, they do not teach a polite, appropriate way to do so."
Good
manners (wisegeek.com)
Good manners are a set of behaviors which
mark someone as a civilized and cultured member of a society. Manners are
usually taught from a very young age, with some people receiving additional
training in etiquette, formal rules of conduct which apply to a variety of
situations. Someone who lacks good manners may be considered boorish or
inappropriate, and he or she may be at a disadvantage in many social
situations.
The precise behaviors involved in good
manners vary from place to place. Cultural traditions play an important role in
manners, as do religious beliefs, social status, and economic class. What may
be good manners in the White House may be considered grossly inappropriate in
the Kremlin, while a standard of behavior which is perfectly acceptable in
rural Greece might not be considered appropriate in a meeting with the Queen of
England. As a general rule, people learn the manners which pertain to their
particular social, economic, and cultural situation, and travelers must learn
specific rules of conduct to fit in as they visit other societies.
Manners pertain from everything from how to
introduce people to how to eat. While the precise nature of good manners may
vary, the underlying principles do not. Good manners involve treating people
with respect and courtesy, and in making sure that other people feel
comfortable in a variety of situations. The old Biblical rule of “do as you
would be done by” is sometimes used as an illustration of how manners are
supposed to work.
Questions:
1. Why young people often lack good manners?
2. Why is it important to have good
manners?
Reasons why having good manners is important?
3. What are good manners?
What are the benefits of good manners?
4. What are the good manners for job
interview?
5. Listing Good manners in different countries?
6. Can good manners bring success?
Are good manners a requirement for business
success?
7. Why Japanese are so polite and clement
from rest of the world?
8. Why should we give your elders respect?
9. Should we give little kids/ the
elderly/disabled our seat when take buses? Why?
關說/竊聽/化武/貓熊
Control
Yuan urged to investigate lobbying (china post)
The Judicial Reform Foundation (JRF)
yesterday urged the Control Yuan to investigate the allegations of Legislative
Yuan Speaker Wang Jin-pyng's (王金平) illegal lobbying in a lawsuit involving Democratic Progressive
Party (DPP) Legislator Ker Chien-ming
Q: What you think about illegal lobbying?
National
Security Bureau denies wiretapping (CAN)
A senior official of the National Security
Bureau (NSB) denied yesterday that its agents were wiretapping the telephone
calls of government officials.
Q: What you think about the wiretapping case?
Syria
deal only 1st step to end war
A U.S.-Russian deal aimed at eliminating
Syria's chemical weapons may be a breakthrough but it does not pave the way to
solving the brutal conflict, analysts and the opposition say.
Q: new
panda chemical weapons in Syria?
Taipei
Zoo releases new panda video to promote cub-naming campaign
Taipei, Sept. 15 (CNA) Taipei Zoo released
a new video of its two-month-old panda Sunday as it tries to drive up votes in
an online campaign to name the female cub. Yuan Yuan, the 9-year-old giant
panda that gave birth July 6, is seen in the video having trouble holding her
now 4.5-kg cub, nicknamed Yuanzai, which means Yuan Yuan's child in Chinese.
Q: What you think about the new panda?
你今天禮貌了沒?職場禮儀教育 旋風橫掃全台 (treeringss.pixnet.net)
.
從校園到企業,從名媛貴婦到小學生,從新鮮人到高階主管,都吹起學習禮儀的熱潮。禮貌,不但是個人修養,更決定你的形象觀感,攸關職場競爭力。
日前新聞大幅報導,逢甲大學以不符禮儀為由,嚴禁學生穿拖鞋到校上課,甚至派人在校門口取締,登記違規3次就得接受「國民禮儀課」,或記申誡一次。
逢甲實施「e世代新生活運動」已有4年,原本採柔性規勸,但因學生屢勸不聽才祭出罰則。話題一出引發各界討論,教育部高教司長何卓飛認為,學生在公共場合穿什麼服裝,是校方應該教學生的,「這也算是一種教育。」
其實不只逢甲這麼做,在景文科大開設禮儀課程的邱詩瑜也發現,景文校方在大門口設置警告標語,要求同學注意服裝儀容。
在校園推廣禮儀教育10餘年的邱詩瑜,對禮儀課程成為「新顯學」感觸很深。她說,早年到校園推廣這類課程,還要大費唇舌和校方溝通,但現在情況180度大轉變,各界邀約數量之多,讓講師們接到手軟。而且,以往禮儀訓練對象以企業或大學生為主,這幾年國高中也有不少需求。
全球都在搶救禮儀教育
禮儀訓練為何突然受到重視?很多人歸咎於年輕一代欠缺家教。這個現象不只發生在台灣,西方國家也為此困擾。英國BBC前幾年大力推動一本教養書籍《好家教,決定未來領袖》(Yes! Please! Thanks!),因為很多基本禮貌,都被英國下一代遺忘了。澳洲總理甚至要求國人學習麥當勞店員的禮貌,幾年前澳洲出版過一本暢銷書《禮貌的力量》(Why Manners Matter),上市後在澳洲掀起回歸紳士淑女風範的禮貌旋風。
日前外電報導,美國年輕一代因為在手機簡訊、推特、臉書環境中成長,舉止行為缺乏禮教,初入職場常鬧笑話,使得禮儀訓練大行其道。不少家長主動將孩子送去禮儀學校上課,或將此當作「成年禮」。
父母縱容 年輕人家教差
生活中的失禮行為何其多!先勢傳播集團營運長黃鼎翎說,有次她帶幾個同仁去客戶公司提案,交換名片後,有個小女生不等客戶與主管坐下,自行拉了把椅子就一屁股坐下,讓她當場傻眼。但也有彬彬有禮的年輕AE,見到客戶會主動問好、說好聽話,也會貼心詢問「是否用過早餐,需不需要幫忙帶早餐?」她認為,年輕人的禮儀表現優劣和「家教」有很大關係,或許這一代父母太溺愛孩子了。
邱詩瑜在校園也見識過很多「怪現象」,她舉例說,有次上早上8點的課,準時走進教室發現自己竟然是第一個到的人,「同學覺得遲到沒什麼,只是起不來罷了。」常有同學提著早餐姍姍來遲,還大剌剌就在課堂上吃了起來,或者在課堂上接手機;她曾因告誡同學不要上課講手機,最後學生居然退選。
用「說教」方式講禮儀,對年輕人行不通,於是她把學生拉到國家音樂廳,還特別叮嚀要準時,沒想到同學們毫無警覺性,依然遲到,開演後還有一半同學被關在門外,「經過這個實例,同學們嚇到了,終於瞭解課堂說的禮儀規範都是真的,社會是這樣在運作。」
教導禮儀課多年,邱詩瑜認為,年輕人在禮儀上犯錯,多數是因為「真的不知道」;再加上喜歡表現「酷酷的」,太自我中心,就很容易忽略禮節。
校園親善大使 外界邀約不斷
為了搶救禮儀素質,各校紛紛開設禮儀課,尤其大學的觀光餐飲、旅館管理、外交系、化妝品系,幾乎都將禮儀課列為必修學分;銘傳國企系將「國際禮儀」、嶺東科大企管系將「商業禮儀」列為選修科目。
更多學校透過講座或學程,教授禮儀課程,尤其每到畢業季,各校就業輔導組很流行舉辦「面試禮儀」、「職場禮儀」講座,因為實用性極高,學生反應熱烈。「現在年輕人比較功利導向,他們不是不願意學禮儀,只是你要告訴他們效益是什麼?」黃鼎翎說。
各大學也紛紛推出「親善大使」,或成立美姿美儀社、國際禮儀社。想當「親善大使」得經過嚴格篩選與訓練,才能擔負起典禮或外賓接待工作,這是大學生榮譽的象徵。國立台北大學的「親善大使」在業界頗具盛名,不僅受邀參加花博開幕,也有公關公司慕名邀約他們,協助企業舉辦大型活動,親善大使不只賺外快,還能體驗真實的職場生活。
從貴婦到小學生 都流行學禮儀
坊間也有不少禮儀、形象管理的課程。邱詩瑜在台科大推廣中心的「美麗達人養成班」已經連開10個月,月月有新班,因為太受歡迎還增設進階班。旅日國際禮儀專家劉理惠在學學文創開設的「餐桌禮儀」、「跟巴黎女人學優雅」等課程,學員以中高階主管和企業家夫人為多,教的不只是禮儀,還包括優雅的氣質與生活態度。也有名媛貴婦會請形象顧問上「一對一」家教課,希望學習「上流社會」的穿衣、應對禮儀。
禮儀課也有「向下延伸」趨勢。像是高中生推薦甄試,就得先上「面試禮儀」。坊間也出現以小學生為主的禮儀或美姿美儀夏令營,打著「小淑女」、「小紳士」的訴求,家長趨之若鶩。
提升服務品質 政府與醫院惡補禮儀
禮儀訓練的面向很廣,在企業內訓部分,新人通常要學接待、社交禮儀,中高階主管則進修商務禮儀。以行業別來說,包括祕書、飯店人員、專櫃小姐、空服員等,特別重視服務禮儀訓練。
服務禮儀課的普及速度很快,許多公家機關、醫院都邀請訓練單位來開課。講師林嘉怡說,過去醫院是專業掛帥,但如今醫病關係改變,加上市場競爭激烈,醫師、護士、藥師都被要求上服務禮儀課。
很特別的是,曾有醫院請她去上3小時禮儀課,專門講「電梯禮儀」一項,顯見醫院開始重視服務禮儀的「細節」。
有些公司內部甚至還有服務禮儀認證制度,MUJI無印良品就推動「匠之技」收銀服務認證,內容包括收銀的應對禮儀、臨場反應。
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