板橋區文化路一段421巷11弄1號 (陽光甜味咖啡館)
新埔捷運站1號出口 旁邊7-11巷子進入20公尺 看到夏朵美髮左轉 星期六 聚會時間為下午4:00-6:00
機器人 不能取代的事
Things Robots Can't Do Better Than Humans
Blake Morgan forbes
Consider the feelings of the other person
If an interactive voice response (IVR) program (a phone tree) could consider and interpret the feelings of customers on the other end of the phone, the robot might malfunction in shock. Many people have thrown their phone on the ground, tired of an IVR that doesn't understand what they (the customer) are requesting. Or the IVR doesn't offer what the customer requests. Customer service can be a messy business because you are dealing with human emotions. There's a gray area. As customer frustration and anger goes up, a human being should be able to gauge that, sincerely apologize and offer some kind of appropriate service recovery. Service recovery means I will give you X for your inconvenience. Robots cannot consider feelings - genuinely, like a person can. Today millions of companies settle for terrible IVR experiences, keeping their customers at bay - never realizing how many customers they lose overnight because of these hard of hearing robots.
Make a person feel seen or heard
Sometimes working in customer service is like being a psychologist. When a customer contacts you with a problem, the problem is not always the product or service. Life can be messy and sometimes customers just want some attention. By giving customers the attention needy customers want you are investing in a relationship with those customers. It's not always about selling something. Look at Zappos whose longest call in the call center with a customer was longer than 10 hours. Zappos knows its call center staff is not purely in the business of helping people buy shoes.
Make a person feel taken care of, the way a mother or grandmother, father or grandfather can make a person feel taken care of
I was recently in Melbourne for a conference sitting around a table with six other futurists. One of them said she was traveling in the United Kingdom and she went to a hotel at 11:30pm that had no concierge - only a kiosk to check in. She felt it was creepy - there was no one around to greet her. It was uncomfortable. She went to another hotel. After a long day of travel, it's nice to be greeted by a smile and some help. Robots can't take care of you in the same way your loved ones can, and they certainly can't replace them in the same way.
Establish trust with a person, the way another person is capable of establishing trust
We've talked about this in almost every section above. Trust is established by consistent good behavior from both parties. A robot doesn't have a moral compass, they just have a compass. There are many nuances to relationships that robots will never replicate in their relationships with humans.
富者更富 窮者更窮
Why Do the Rich Get Richer and the Poor Get Poorer?
Happy James linkedin.com
This sentence has become the common and popular controversy we can get to hear and see the internet world or the real world every day. The irony is the one who say this sentence, are the common people in general. So, what does this sentence to entice our population so angry? The research shows that today’s world biggest problem is the income inequality.
The middle-income and below, either they remain the same, or their financial problems become more tedious and worse due to the changing and fast economy, be it the rising inflation, government’s policy, social unrest and etc.
Still, now there are a lot of millionaires growing in the world today, and for the rich capitalists, their wealth are still growing. It has caused the division in this world of 7.2 billion; 1% (72 million) rich capitalists are controlling 98% (7.12 billion) of the common people’s wealth and assets.
So let us see the personality traits of the riches.
1) Rich people lead frugal lifestyle. They don’t spend on unnecessary items and live below their means. Majority are born from poor family.
2) Rich people are financially literates; they study, plan and strategizes investments. This will help to earn the good profitable return, random amount of income passively.
3) Rich people are business owners and sophisticated investors.
4) Not all of rich people are top graduates; some didn’t even graduate or go to college
5) They have the strong desires, positive thinking, an ambition and vision of what they want in their future and life.
6) The willingness and eagerness to learn, getting out of their comfort zone, interacting with people, doing the impossible.
7) They committed most of their time doing things that will benefit the society and the world.
8) They believe poverty is the root of all evil, because they feel that we have the right to be wealthy.
9) Rich people are usually up for the challenge to do something, because they want to push their own limits, believing that they can do it.
10) They know when and how to handle, manage and take risks.
11) Rich people like to be surrounded with like-minded people; they believe this will motivate their thinking and their ways of doing things.
12) They contribute 10% or 20% of their wealth back to the society, they believe in giving back.
0 意見:
張貼留言