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王子的約會
TV
matchmakers help audiences find love (By Stephanie Goldberg, CNN)
(CNN) -- Thanks to a crop of how-to dating
shows, such as Bravo's "The Millionaire Matchmaker" and VH1's
"Tough Love," more people are reaching out to matchmakers, making an
age-old art fashionable again.
Back in 19th-century Russia -- around the
time of "Fiddler on the Roof" -- women dreaded visits from the
village matchmaker and longed to choose their own men. Today, real-life dating
experts are in high demand.
"Millionaire Matchmaker" star
Patti Stanger says her off-screen business, Millionaire's Club International,
is growing just as fast as her TV series, which, in its third season premiere,
increased viewership by 30 percent, according to Nielsen Media Research.
What
is 'Ready for Love'? ( Realitytv)
Ready for Love was a reality dating show on
NBC that premiered April 9th, 2013. It combined matchmaking and competition
elements.
Unlike other matchmaking shows, like
Millionaire Matchmaker, it featured three matchmakers and the women chosen as
potential matches (some of whom applied via Facebook) faced weekly challenges.
The matchmaking elements set Ready for Love
apart from other dating competition like The Bachelor that also have multiple
women vying for the attentions of a man. And this show also featured three
bachelors instead of just one.
Questions:
What do you think T V matchmakers help audiences
find love?
Would you join a matchmaking date? Why or
why not?
What do you think about online dating?
How to impress someone on a first date
Who should pay for dinner on a date?
How to get a guy/a girl to notice you?
Pros and cons of being single? Pros and
cons of being married?
服務至上
Rules for Good Customer Service (binfocanada By Susan Ward)
Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.
1) Listen to your customers.
Is there anything more exasperating than telling someone what you want or what your problem is and then discovering that that person hasn't been paying attention and needs to have it explained again? From a customer's point of view, I doubt it. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by making the appropriate responses, such as suggesting how to solve the problem.
2) Deal with complaints.
No one likes hearing complaints, and many of us have developed a reflex shrug, saying, "You can't please all the people all the time". Maybe not, but if you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service.
3) Be helpful - even if there's no immediate profit in it.
The other day I popped into a local watch shop because I had lost the small piece that clips the pieces of my watch band together. When I explained the problem, the proprietor said that he thought he might have one lying around. He found it, attached it to my watch band – and charged me nothing! Where do you think I'll go when I need a new watch band or even a new watch? And how many people do you think I've told this story to?
4) Take the extra step.
For instance, if someone walks into your store and asks you to help them find something, don't just say, "It's in Aisle 3". Lead the customer to the item. Better yet, wait and see if he has questions about it, or further needs. Whatever the extra step may be, if you want to provide good customer service, take it. They may not say so to you, but people notice when people make an extra effort and will tell other people.
5) Throw in something extra.
Whether it's a coupon for a future discount, additional information on how to use the product, or a genuine smile, people love to get more than they thought they were getting. And don’t think that a gesture has to be large to be effective. The local art framer that we use attaches a package of picture hangers to every picture he frames. A small thing, but so appreciated.
Questions:
Why is customer service important?
How to deliver great customer service?
What are the benefits of good customer service?
How to deal with a difficult customer?
Why listening to your customers matters?
How to deal with customers complaints?
How to ask for discounts?
How to promote a product?
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